Terms of Service

1. Acceptance of these terms

These Terms of Service ("Terms") govern your access to and use of the Dealerhop website, platform, dealer toolkit, embedded lead forms and related services (the "Service"). The Service is operated by Dealerhop Finance Ltd. ("Dealerhop", "we", "us", "our").

By creating an account or using the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.

2. About Dealerhop

Dealerhop Finance Ltd. is a corporation incorporated under the laws of British Columbia, Canada, with its address at 2651 Library Ln #417, North Vancouver, British Columbia, V7J 0C1. You can reach us at andrew@dealerhop.com or +1 (778) 864-0061.

3. Eligibility and accounts

• You must be at least 16 years old to create an account, and the age of majority in your province or state to submit a financing, trade-in or purchase transaction.
• You must provide accurate, current and complete information and keep it up to date. Submitting false information, or someone else's information without permission, is a breach of these Terms.
• You are responsible for your login credentials and for all activity under your account. Tell us promptly about any unauthorized use.
• Dealer accounts must be operated by someone authorized to act for the dealership. We may request verification at any time.
• We may refuse, suspend or close accounts that breach these Terms, create risk, or are used for unlawful purposes.

4. Your content and information

You keep ownership of the content and information you submit, such as vehicle details, photos, documents and messages. You grant us a worldwide, non-exclusive, royalty-free licence to host, store, process, reproduce and use that content to operate, improve and promote the Service, as described in our Privacy Policy.

You confirm that you have the right to submit the information and images you upload, including vehicle photos and documents.

Our Privacy Policy explains that we may sell, license, rent or otherwise repurpose personal information. By using the Service, you acknowledge those practices.

5. Acceptable use

You agree not to:

• use the Service for any unlawful, fraudulent or misleading purpose;
• scrape, crawl, harvest or bulk-extract data, or automate submissions to our forms;
• reverse engineer, decompile or attempt to extract source code, except as permitted by law;
• interfere with the security, integrity or performance of the Service, or attempt to access accounts or data you are not authorized to access;
• impersonate another person or dealership, or misrepresent an affiliation;
• send unsolicited messages in breach of Canada's Anti-Spam Legislation (CASL) or similar laws.

6. Valuations are estimates, not appraisals

Wholesale, trade-in and retail values, market comparisons, VIN details and other data shown in the Service are estimates generated from third-party data sources and models. They are provided for general information only. They are not an appraisal, a formal valuation, a purchase offer, or financial, legal or tax advice.

Actual offers from dealers, lenders or buyers may differ materially depending on inspection, history, condition, location and market conditions.

7. Applications, leads and dealer matching

When you submit a trade-in, refinance, financing, express-buy, test-drive or question form, you consent to us sharing the details you provide with the dealer, lender or partner you selected, and with our own team for processing.

We do not guarantee that you will be approved for financing, receive an offer, receive a particular rate or term, or be matched with a dealer. Applications from regions we do not serve may be declined.

Phone verification is used to confirm that a lead is genuine. Verification does not guarantee that an enquiry, application or offer will proceed.

8. Dealer services and advertising

Dealer accounts may use white-labelled lead forms, CRM and webhook delivery, marketing support and monthly pay-per-click (PPC) advertising agreements. Dealer subscriptions and PPC agreements may be subject to separate written terms, minimum terms, set-up fees and applicable taxes.

Dealers are responsible for the security of the CRM endpoints and webhooks they configure, for the accuracy of their dealership branding and content, and for complying with applicable consumer protection, financing, advertising and anti-spam laws in the jurisdictions they serve.

Lead volumes, conversion rates and advertising results vary and are not guaranteed.

9. Bills of sale and generated documents

Bill-of-sale templates and other generated documents are provided as a convenience and are not legal advice. Requirements for a valid bill of sale, safety inspection, transfer and tax vary by province, state and country. You are responsible for confirming that a document meets local requirements before relying on it.

Electronic signatures captured through the Service are intended to record the signer's intent. You are responsible for keeping copies of completed documents.

10. Fees, payments and subscriptions

Prices are shown in Canadian dollars unless stated otherwise and exclude applicable taxes, which are added at checkout (including 5% GST where applicable). Paid plans renew automatically for the period selected until cancelled.

You authorize us and our payment processors to charge your payment method for recurring fees. Cancelling stops future renewals but does not refund amounts already billed, except where required by law. Fees for set-up, activation or completed work are non-refundable.

11. Intellectual property

The Service, including its software, design, text, graphics, logos and trademarks, is owned by Dealerhop Finance Ltd. or its licensors and is protected by intellectual property laws. We grant you a limited, revocable, non-transferable licence to use the Service for its intended purpose. You may not copy, resell or create derivative works from the Service without our written permission.

12. Third-party data and services

Vehicle valuation, VIN decoding, geocoding, SMS verification, mapping, payment processing and other functions rely on third-party providers. Their data and services are subject to their own terms and may be delayed, incomplete or unavailable. We are not responsible for third-party services or for decisions you make based on their data.

13. Disclaimer of warranties

The Service is provided "as is" and "as available". To the maximum extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, accuracy of data, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free or secure.

14. Limitation of liability

To the maximum extent permitted by law, Dealerhop Finance Ltd. and its directors, officers, employees and agents are not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, lost data, lost opportunities or loss of goodwill, arising out of or relating to the Service.

Our total aggregate liability for all claims relating to the Service will not exceed the greater of the amounts you paid us in the 12 months before the claim and CAD $100. Some jurisdictions do not allow certain exclusions, so parts of this section may not apply to you.

15. Indemnity

You agree to indemnify and hold Dealerhop Finance Ltd. harmless from claims, damages, liabilities and expenses (including reasonable legal fees) arising from your use of the Service, your content, your breach of these Terms, or your breach of any law or third-party right.

16. Termination

You may stop using the Service at any time and close your account by contacting us. We may suspend or terminate your access immediately if you breach these Terms, if required by law, or if continuing the Service creates risk for us or other users. Obligations that by their nature should survive termination — including payment, intellectual property, disclaimers, limitation of liability and indemnity — will survive.

17. Governing law and disputes

These Terms are governed by the laws of British Columbia and the federal laws of Canada applicable there, without regard to conflict of law rules. You agree to the exclusive jurisdiction of the courts of British Columbia, sitting in Vancouver, for any dispute arising from these Terms or the Service.

Before starting a formal claim, please contact us so we can try to resolve the issue informally.

18. Changes to these terms

We may update these Terms from time to time. The revised version will be posted on this page with a new "last updated" date, and material changes will be communicated where reasonably possible. Continuing to use the Service after changes take effect means you accept the revised Terms.